Why My Best May Not Be Your Best
I spend a lot of time on social media—probably too much time. Actually, let’s just be […]
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The Tools of Cat Grooming
The number of tools and gadgets on the market for groomers can be overwhelming. One of
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Hand-Scissored Precious Pomeranian
Pomeranians are a fun, spunky little breed. As groomers, we see them in all shapes, sizes,
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The Customer Is Always Right… or Are They?
We’ve all heard the old saying, “The customer is always right.” But in so many cases,
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Meet the American Hairless Terrier
One reason there are so many pet groomers on social media is that we like to
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Spoilt Rotten Dog: A Grooming Service Worth Traveling For
Groomer and salon owner Natasha Hutchison says she’s had people travel across international borders to bring
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Always Be the Best Version of Yourself
Oftentimes, when we think of customer service, the notion of how we manage and interact with
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Touchpoints: A Customer Service Checklist
You are a groomer. You are a pet service professional. You provide your services to pets
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Pandemic Puppy Phenomenon and What It Means for the Grooming Industry
We get it. We love dogs and cats so much that we chose to make caring
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Groomer To Groomer Asked Facebook…
“Tell Us Your Worst Client Horror Story.”And here are a few of our favorite submissions… “Many
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“Just a Little off”: Addressing Pelt Removal with Cat Clients
When a cat client checks in and asks for “just a little off” and we immediately
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Why Every Client Matters
Have you ever groomed a pet once or twice and then you never see it again?
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