There is never enough time in a day for busy groomers. But managing time well and knowing how long each step of the grooming process should take, from intake to check–out, will allow you to be fully present and do your best work without your clients feeling like they are being rushed out the door when they drop off or pick up their pets.
7 Things You Should Do During Intake For New & Returning Clients Read More
There is a vast amount of equipment available to the pet grooming industry that will accommodate every budget and preference. As services, floor plans, budgets and individual tastes vary, so shall the equipment choices from one salon to another.
The New Grooming Salon Part V: Equipment Read More
Everyone makes mistakes. Some are insignificant, for instance, putting a bow on a dog when the owner is someone who prefers bandanas. Some are much larger, and can affect our livelihood.
10 Mistakes Groomers Make Read More
Ginny the Groomer walks into the local grocery store and leaves with two new request clients and the promise of referrals for an entire neighborhood. We all know her—and marvel at the ease with which she introduces herself to prospective clients, strikes up conversations with strangers, and solicits her Pet Styling services. Ginny is a natural Networker.
Networking Defined: Develop, Build, & Foster Lasting Relationships Read More
How can you increase your grooming business, polish your reputation, delight your customers, and have a little fun all at the same time? The answer is, by taking and publishing photos of your customers’ pets. And it’s easy.
Clients are the lifeblood of our businesses; without them we could not keep running. So, our goal every day should be to grow and keep our clientele. What is the most important thing you can do to retain clients? Listen.
Listening Our Most Valuable Tool Read More
Growing up, the now 25–year–old Macie Pisa was no stranger to competitive dog grooming. Looking back, she remembers the hard work and excitement that filled her home in the days leading up to a grooming competition.
Growing Up In The Grooming Salon: Macie Pisa’s Story Read More
On any given day, there are over 3.5 billion searches on Google, each looking to be directed to a website that can help them. It’s safe to say that websites rule. But did you know there are rules that websites need to follow in order to be 1) found in a Google search, and 2) compliant with FTC (Federal Trade Commission) regulations.
Website Rules To Make Your Website Rule! Read More
The lowly comb. It’s often treated like the Rodney Dangerfield of the grooming industry. It’s used & abused, but “It don’t get no respect!” The basic comb is a workhorse of a tool. In fact, you can’t complete a groom without one. But, it seldom receives much in the way of recognition or glory. It’s a simple tool that we take for granted. A comb is just a comb—right? No, not any more.
Combs Crucial For Grooming Read More
When I have a cat on my table, the first thing I do is evaluate the skin and coat. I check for tangles and mats. And by using my hands first to feel for troublesome areas, I am also preventing a painful tug of a comb. Once I have a better idea of the condition of the cat, I know whether to use a clipper or a comb.
Cats: To Brush Or Comb Read More
O Glorious ear! How lovely it is to pet and touch the velvety ears of our animals. Such a beautiful and loving gesture it is to touch the ear of a loved one. There are so many nerve endings and blood vessels, touching them communicates love and friendship and calms the giver and receiver of these caresses.
The Glorious Ear: Caring For The Ears Of Our Pet Friends Read More
I need advice on how to update my salon. I have been open for 14 years and have never changed a thing. I have been noticing that it looks cluttered, dingy and just does not have a fresh smell anymore. I wondered if you have any ideas for how to update without breaking the bank. I have been pretty good about keeping up with equipment replacements and repairs but it is desperate for a face lift.