Shih Tzu Makeover
A sporty and cute trim on the Shih Tzu can take a variety of forms. For this segment, we will focus on a short body with slightly longer leg coat and a short and easy-to-manage round face.
Boss / Employee Role Reversal
Hi Michell. I have a problem with one of my employees. She has decided that she is her own boss and the boss of some of my other employees, and even some of the customers! It is partially my fault because I let it happen. I was ill for a year and needed her to take more responsibility. Now that I am back to work full time, I see that many of the policies that I had in place have been changed or discarded all together. She has taken over. How do I regain control of my business without making her feel like she is being pushed out?
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Communication And Education: Everything Depends On It
As I sit here, answering one last Facebook message for the night, I am struck by how important communication is in our lives. Communication can be verbal, or with body language and even the tone we use to convey a message.
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The New Grooming Salon Part III: Designing An Effective Floor Plan
Creating an effective floor plan is crucial for an efficient salon. Well organized salons have at least four area considerations in their floor plan. Smaller salons may combine spaces but regard should be given to the tasks at hand:
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PetQuest 2017
Again this year, PetQuest will feature a fantastic collection of new and exciting speakers and topics, combined with the return of many of the industry’s most respected speakers.
Rabbit Grooming
The longer you work as a groomer, the more interesting the requests seem to get. Groomers who have been at it for years have the best stories about odd and unique requests, involving everything from bizarre grooming styles to unexpected species.
Topknots To Top Hats
Hats are fun. We all have plopped one on our heads from time to time. Wouldn’t it be fun to fashion a hat on your dog or on a client’s dog for special occasions? Let’s discover how to make a hat that Fido won’t be able to shake off. Follow along with this cute how–to pictorial as I show you how to create and decorate a cute spring hat for Easter from an overgrown head of hair.
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How To Get Dog Trainers To Recommend Your Salon
Dog trainers are always on the look–out for dog groomers they can recommend to clients. Groomers are part of a necessary professional care team for many dog owners and fill a need that a dog trainer cannot.
Working with a dog trainer is usually a temporary part of an owner’s life, while working with a groomer is a relationship that can extend life–long.
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Creating Your (Free!) Integrated Digital Marketing Engine
The pet industry significantly outpaced the US market over the past 5 years. Grooming and boarding
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Making Private Labeling Work For You
Private labeling is much more than providing products and services with your logo and contact information on them. Private labeling has everything to do with branding.
Branding is simply the perception of how clients view your business. How your business is seen is what attracts the type of clients you currently have.
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Catering To Your Clients
“Dear Michell, I own a busy upscale salon in Canada. I have been grooming for more years than I care to admit. I am a Certified Master Groomer and I don’t really take new customers anymore, but my employees do. We often get ridiculous special requests from clients. I tend to be intolerant of these requests. However, my employees are still building clientele and need to be open to offering special services. Any suggestions on how to deal with special requests?” — Alex H.
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Why Dogs Lose Their Homes
This month’s column isn’t exactly about behavior. It’s about the broader effects of behavior and why I became a trainer and behaviorist. It all started about 35 years ago. I was out of college with no real desire to pursue my chosen profession: architecture.
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