Business

Management of any business can be intimidating and exhausting for even the most seasoned Pet Professional. After all, many of us started our Pet Businesses because we preferred interacting with Pets rather than People. There is no shame in knowing where your passion lies—this series will spotlight common issues and solutions to help you manage your Business and staff more seamlessly and effortlessly.

Grooming clients trust and depend on their groomer’s advice for their pet’s health and well–being and yet few groomers take advantage of those income generating opportunities. It’s not because groomers don’t want the additional income.

I join you in groaning when you see an article about the winter holidays when fall is just beginning, but there is a method to my madness! November and December are traditionally a very busy time for groomers. Sometimes too busy.

Many people have written to ask this question in various forms and I get asked over and over again when I teach educational seminars. It takes a lot of time to answer this question.
It requires an in–depth conversation about your business and personal finances.

The calm before the storm of the holidays is the perfect time to update your portfolio, website and social media pages. The holidays seem to bring a whole new batch of clients and pets to groom.

Carol works in a salon with two other groomers. The groomers in her salon get along great, and each have their regular clients as well as time to take new clients as they come calling. They pride themselves in relating to their customers and completing quality grooms.

Dear Michell. Our salon is so busy. We are trying to keep up with the demand but I am working fifty hours per week and my other groomers are working as much as they would like. We need to hire a groomer but we keep hiring groomers who don’t fit in and who don’t stay with us.

“There but for the grace of God go I.” -John Bradford
How many times have we said this to ourselves when we hear of a tragedy in another groomer’s shop? But how many of us are really prepared to handle that situation?

Writing an operations manual or a standard operating procedures manual can seem like an overwhelming task, but clearly defining the process of everything that goes on within your business is important for both large and small businesses, and even the solopreneur.

Finding customers can be expensive. Even though good pet groomers are in high demand in many parts of the country, most of us still expend a sizeable amount of money to help customers find us.

Pets have long been considered part of the family, but now more than ever, owners are actually treating pets more like they are people—a trend called ‘humanization’. So it follows that as more and more people are turning to all-natural and organic products for themselves, they want the same for their beloved pets.