…our clients’ concerns and complaints with understanding and compassion while still maintaining their dignity? By definition, customer service means: “the action of helping or doing work for someone.” Interestingly, the…
Always Be the Best Version of Yourself Read More
…amazing dog pictures) is that it’s an excellent place for us to learn new things about dogs—our favorite topic! ✂️ For more information on American Hairless Terriers, visit: http://www.bellridgeahts.com/ https://www.akc.org/dog-breeds/american-hairless-terrier/…
Meet the American Hairless Terrier Read More
…three percent compared to May, when seven percent of respondents got a new pet.” Let that sink in. Of people surveyed, ten percent more bought a new pet in just…
Pandemic Puppy Phenomenon and What It Means for the Grooming Industry Read More
…first impression touchpoint. Your clients may be coming via a website, Facebook, online scheduler, phone call, text or email; however, when they first engage with your services, make sure that…
Touchpoints: A Customer Service Checklist Read More
…went to the back, and my coworker asked for the manager to come talk to her. She left with a free groom. Funnily though, she tried to request me a…
Groomer To Groomer Asked Facebook… Read More
…they are feeling on their cat and then explain why pelting happens. I continue by showing the owners on the sample pelt how I am going to find an opening…
“Just a Little off”: Addressing Pelt Removal with Cat Clients Read More
…her pet. During the course of the day, any of the following scenarios may happen: Mary’s new dog has loose bowel movements, Mary’s new dog exhibits signs of distress while…
Real-Life Recordkeeping for Real-Life Grooming Read More
…a screwdriver to remove the blade from the clipper and then screw the new blade down. Alternately, you could purchase multiple heads for the clipper and keep your most common…
Then & Now: Grooming Industry Innovation Read More
…groomer. Since felines are both prey and predator animals, they come well equipped to not only to defend themselves, but to also provide the meat required for a healthy diet….
…As the industry significantly evolves, many companies are developing programs geared specifically to the industry to aid in our efficiency. Large companies often rely on technology to increase profitability—especially in…
Technology: Friend (Not Foe) Read More