There I was again, on my knees, bent over my bathtub, trying to give my two uncooperative Cockapoos, Molly and Oscar a bath. I have two towels under my knees to cushion them from the hard tile floor. The sudsy Molly and Oscar are jumping in and out of the bathtub, shaking dirt and suds all over the bathroom walls, and this was just the beginning of their bi-weekly bathing process.
Self Service: Is It For You? Read More
I remember the days of appointment books and post–it notes. When I first started out in grooming I kept records of my business in a simple book and scheduled my customers on a rotary phone. My schedule was easy to read, it was portable, and I could scratch out cancellations and write down new appointments. I used it multiple times a day.
The Evolution Of Technology In Cat Grooming Salons Read More
Thus far we have learned some key points relevant to property inspection, zoning ordinances and pertinent questions to ask a potential landlord regarding the property and lease. To narrow your choice further, negotiation must take place with the prospective landlord. Understanding the lease document itself is arguably one of the most important aspects of selecting a rental location.
The New Grooming Salon Part II: Understanding And Negotiating The Commercial Lease Read More
The paradigm of “customers” and the level of contribution they make to our business is ever changing. Any entrepreneur committed to long-term success has all but erased any trace of the concept that customers are a necessary evil: people who bother us with their problems, individuals that we have to “deal with.”
Scaling the Customer Loyalty Ladder… Rung by Rung Read More
It happened again. Every time it happens, I think, “I will never see one as bad as this again.” Then I do. The time goes by, and it happens again. Over the many years I have visited other grooming salons, daycare centers, and retail pet shops, I am often taken aback at that first impression…
7 Seconds to Success Read More
Every family is unique. An outsider could flip through the pages of a family’s scrapbook and only imagine the feelings attached to old ticket stubs, pressed flowers, scraps of paper, and photos. For the family that created those memories, every piece gives them the chance to live the memory again.
Grooming As A Family: Alexis Sanches’ Story Read More
The following story is true. The names have not been changed to protect the innocent, because it was me and this guy that came to give me a quote on doing some work at my house, and I don’t remember his name anyway. We’ll just call him “the guy.”
The Courage to Charge More Read More
Apparently my career in the dog grooming world is coming to an end. I don’t know the exact date, however, as no one has informed me yet. I rely on the “Doggie Grapevine” to let me know the scoop on the poop.
After much blood, sweat, and tears, you’ve built quite the grooming business. While not a corporation or conglomerate, you are what the American dream imparts. Never one to rest on your laurels, you’re looking to expand your business. While reviewing all the routes toward expansion,
So You Want to Add Retail Read More
Last week, I attended a marketing and small business development seminar hosted by the local Chamber of Commerce. I am so used to participating in or teaching marketing and business strategy for pet-related businesses specifically, so I was curious to hear another perspective.
Marketing with Heart on Facebook Read More
To be successful in this business doesn’t just depend on your knowledge of grooming or the equipment you use. It can also depend on some very basic goals that you accomplish every day. They are simple goals, such as making money, customer perspective, and safety. These three little goals pass through our minds, but we never really think about how much they impact us every day we work.
The Daily Goals of a Pet Groomer Read More
Most of us successful dog groomers are making a living at this because we not only love dogs and handling them, but because we have an aesthetic eye for the dog
Selling Dog Grooming Read More