A customer recently came in to pick up her dog from his grooming. My assistant mentioned to her that the dog food she likes us to carry, is in. She told him, “Oh, I’m sorry. I found it online for $3.00 less, and shipping is free!” I am struck, first by the insensitivity of a customer saying this to someone who has given her unbelievable customer service…
Every time a new shop or mobile opens up, everyone gets nervous. Are they cheaper than me? What kind of services do they offer? Should I lower my prices to match theirs? Will they take all of my customers? Those are some of the questions that many business owners ask themselves.
Where’s My Customer? Read More
If you’ve been grooming for more than a few years (or decades) you know how there are times when you forget a clients name or dog. Even though you keep records of your clients either via computer and/or paper, there are times when you still get befuddled. At least I’ll admit that I do. My brain can only handle so many Muffies, Fluffies, Buffies and Duffies.
Before I opened my own stationary pet salon, I used to daydream about what it would be like. I pictured myself caring for each dog as if they were my own. I pictured myself bathing and drying, scissoring and sculpting. In my head, I had a rack of organized bandannas, a shelf of quality shampoos, a drawer full of freshly sharpened shears, and most importantly, I had scores of satisfied customers.
Help Wanted Front Desk Frustration Read More