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Boss / Employee Role Reversal

By / / 5 minutes of reading

Hi Michell. I have a problem with one of my employees. She has decided that she is her own boss and the boss of some of my other employees, and even some of the customers! It is partially my fault because I let it happen. I was ill for a year and needed her to take more responsibility. Now that I am back to work full time, I see that many of the policies that I had in place have been changed or discarded all together. She has taken over. How do I regain control of my business without making her feel like she is being pushed out?

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Catering To Your Clients

By / / 4 minutes of reading

“Dear Michell, I own a busy upscale salon in Canada. I have been grooming for more years than I care to admit. I am a Certified Master Groomer and I don’t really take new customers anymore, but my employees do. We often get ridiculous special requests from clients. I tend to be intolerant of these requests. However, my employees are still building clientele and need to be open to offering special services. Any suggestions on how to deal with special requests?” — Alex H.

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Controlling the Chaos

By / / 1 minute of reading

“Michell, I work in a very busy shop with lots of groomers, bathers and dogs. It is fairly chaotic. I work hard to keep my dogs under control and comfortable at all times, but I struggle. I know it is possible because when I watch videos the dogs are calm and they just stand there. I am so tired of wrestling with dogs all day long. I can’t get help from my co-workers because they let the dogs do anything they want. Do you have any advice on how to get my dogs to cooperate?”

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Standing Up for You!

By / / 1 minute of reading

“Hello Michell. My name is Sylvia. I am a very generous person—maybe too generous—and I tend to give lots of perks and extra time to my clients and my employees. Basically they run all over me! Do you have any suggestions on how to stand up for myself without making everyone feel unappreciated? Thanks!”

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Leave Them Long

By / / 1 minute of reading

Ask the Grooming Tutor
“Hi Michell. I am struggling to get my clients to let me groom their dogs in a longer style. They all want them shaved. I am mostly speaking of Doodles, Havanese, Shih-Tzus, Poodles, and mix breeds. No one wants to pay for de-matting. They don’t bring them often enough. I am bored with my work.

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Over Worked Under Paid

By / / 1 minute of reading

Ask the Grooming Tutor
“Dear Michell, I am overworked and underpaid. I am a commission paid employee. I feel like I need to cut back but I can’t afford to cut back. My days feel frantic and the quality of my work is suffering. I am short with my co-workers and even my clients on some days. I am exhausted when I do have time off. I talk to other groomers and it seems many others feel the same. What can we do?” – Leslie K.

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Adding Dental Services

By / / 1 minute of reading

Ask the Grooming Tutor
“Hi Michell. I am considering asking my boss to add a teeth brushing service so that I can improve my income. I would like to feel confident that the service I am providing is healthy for the dogs and worth charging for. Do you have any suggestions?”

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Dryer Dilema

By / / 1 minute of reading

Ask the Grooming Tutor:
“I am starting a job at a new place. At the old shop, we crate dried almost every dog. At my new job, I have to dry dogs by hand. They use high velocity blowers and stand dryers. I have never used a stand dryer before. What do I need to know? “

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